Why are international shipping rates so high?
This project will be using Amazon.com to ship international orders on our behalf. We have asked that all of our international backers simply back for $1, until the Amazon listings are ready for them to claim.
In the meantime, it is possible for international backers to jump aboard on the Pre-Order platform, and if they are interested in going this route, we have charged Priority Mail International rates. This will allow us to ship these orders directly through USPS, insure the package, and move on. This will not be the more affordable option however, and we do not recommend it.
Last updated: March 20, 2020 18:53
Will you be doing future Hardbound Support projects for additional hardbound books?
Yes! The next Hardbound Support project on our hitlist is the SKT set, which will have many giants and an enormous bundle of miniatures. After that, we’re looking at CoS as our third major module.
Last updated: March 20, 2020 18:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.